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Contact Center
The AI Contact Center: How AI Is Revolutionizing Customer Service
Master generative AI to boost customer service efficiency and satisfaction in the contact center.
Article
Customer Experience
AI Drives Unified Customer and Employee Experiences
How companies can provide consistent, quality customer service that creates loyal customers.
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Digital Experience
What’s New in the Upcoming Umbraco 14 Release
See how Umbraco 14's new features will reshape digital marketing and CMS landscapes.
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Digital Marketing
Regaining Humanity in B2B Marketing: A Conversation With Karna Crawford, CMO of Marqeta
Explore Karna Crawford's strategies for humanizing B2B marketing and leveraging AI as an enabler at Marqeta.
Article
Digital Marketing
What OpenAI Search Would Mean for Marketers
How this potential innovation could reshape personalized marketing, enhance user experience and diversify search marks a pivotal moment in digital marketing.

Learning Opportunities

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financial industry
May
9
Driving Customer-Centricity in the Financial Services Industry
Discover how financial organizations are leveraging generative AI technologies.
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Conference
stanford university image
May
9
An Irish Roundtable in the Valley: The Economic Impact of AI on the World of Work Stanford 2024
Exploring the Impact of AI On the World of Work with Irish diaspora leaders and tech business champions from the North of Ireland
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Conference
London
May
13
Gartner Marketing Symposium/Xpo Conference London 2024
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Webinar
Unlocking the power of outbound
May
14
How to Enhance CX and Operational Efficiency Through Proactive Outreach
Uncover actionable insights to enhance CX with AI-driven outreach for better business results.
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Webinar
Healthcare orgs face talent shortages.
May
15
Acquia and the Ocean State: An Accessibility Success Story
Explore digital accessibility strategies to position your organization as a leader in creating inclusive spaces.
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Conference
Chicago bean
May
22
Salesforce's Connections Chicago 2024
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Webinar
financial industry
May
9
Driving Customer-Centricity in the Financial Services Industry
Discover how financial organizations are leveraging generative AI technologies.
Register
Conference
stanford university image
May
9
An Irish Roundtable in the Valley: The Economic Impact of AI on the World of Work Stanford 2024
Exploring the Impact of AI On the World of Work with Irish diaspora leaders and tech business champions from the North of Ireland
Register
Conference
London
May
13
Gartner Marketing Symposium/Xpo Conference London 2024
Register

Featured Research

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Guide
4 Smart-Mover Strategies for Dominating Digital Moments
Explore 4 strategic areas to stand out and stay ahead of the competition
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Unlock the Future of Outsourcing: Navigating Cost, Quality and AI Integration
Discover how trends like AI are reshaping the outsourcing landscape and how tech companies are approaching outsourcing decisions differently.
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Get the help you need when choosing a CDP
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Streamline Digital CX With Conversational AI
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The Business Value of Adobe Experience Manager Guides
Optimize Your Content Management
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Research Report
The State of the CMO
Insights from the Annual Chief Marketing Officer Survey
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